Thank you for shopping at Knox Diamonds and Jewelry.
If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 5 business days of the original purchase of the product. All returns are subject to a 15% restocking fee.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
**Exceptions to this policy are items that have been made to order, custom orders or rings that have been resized. there will be no refunds, returns or exchanges on those items.**
Please contact us before you send the product:
By email: firstname.lastname@example.org
Send the product with its original packing and the receipt or proof of purchase, to:
59 Spring Pond Drive
Ossining, New York 10562
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from
Knox Diamonds and Jewelry.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be returned. Subject to return conditions above.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
International Rate: $1- $1000 $40 flat rate USPS priority International
$1000 + $55 flat rate USPS priority International