Knox Diamonds & Jewelry 914-831-5716

Sales Policies

Returns and Refunds Policy

Thank you for shopping at Knox Diamonds and Jewelry.

If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product. All returns are subject to a 15% restocking fee.

To be eligible for a return, please make sure that:

Products that do not meet these criteria will not be considered for return.
**Exceptions to this policy are items that have been made to order, custom orders or rings that have been resized. there will be no refunds, returns or exchanges on those items.** 

Please contact us before you send the product:

By email: sales@knoxdiamondsandjewelry.com

Send the product with its original packing and the receipt or proof of purchase, to:

7 Skyline Drive Suite 350
Hawthorne, New York 10532

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from

Knox Diamonds and Jewelry.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be returned.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@knoxdiamondsandjewelry.com

Shipping Charges on Website Purchases:
               (subject to change)

 
 
International Rate:  $25 flat rate USPS priority International